Comments on: Product knowledge is essential to your success http://www.synaptici.com/2009/product-knowledge-is-essential-to-your-success/ A place for inspiration, motivation, guidance and hope. Sun, 05 Sep 2010 20:33:31 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: gilnamur http://www.synaptici.com/2009/product-knowledge-is-essential-to-your-success/comment-page-1/#comment-182 gilnamur Thu, 25 Jun 2009 16:33:06 +0000 http://www.synaptici.com/?p=648#comment-182 Hi Bob, Thank YOU for your insightful comments and for visiting synaptici.com. I encourage my readers to visit your excellent blog at: http://www.burg.com/blog/ Bob has a lot of very good things to say. We can all learn from his years of experience and his principle based teachings! I have just met Bob (online) and have yet to read one of his books, but you can rest assured he is now on my must read list! Cheers, Gil Hi Bob,

Thank YOU for your insightful comments and for visiting synaptici.com.

I encourage my readers to visit your excellent blog at:
http://www.burg.com/blog/

Bob has a lot of very good things to say. We can all learn from his years of experience and his principle based teachings! I have just met Bob (online) and have yet to read one of his books, but you can rest assured he is now on my must read list!

Cheers,

Gil

]]> By: Bob Burg http://www.synaptici.com/2009/product-knowledge-is-essential-to-your-success/comment-page-1/#comment-174 Bob Burg Thu, 25 Jun 2009 13:34:18 +0000 http://www.synaptici.com/?p=648#comment-174 Excellent, excellent article, and I agree with Gil 100 percent. It reminds me that, while thorough and excellent knowledge of one's product might be simply the "baseline" (in other words, the salesperson *must* have it even to be "in the game") it is absolutely a huge part of their success. After all - as Gil eloquently pointed out - do you really have faith in a salesperson (or the company they represent) with such a lack of product knowledge as displayed by the person in the first example? Stephen M.R. Covey, in his excellent book, "The Speed of Trust" talks about trust being of two main types; Character and Competence. Both are important. While I might question the character of one who doesn't know his/her product...I'd definitely judge their competence as being very low. Thank you, Gil, for an enlightening article. Excellent, excellent article, and I agree with Gil 100 percent. It reminds me that, while thorough and excellent knowledge of one’s product might be simply the “baseline” (in other words, the salesperson *must* have it even to be “in the game”) it is absolutely a huge part of their success. After all – as Gil eloquently pointed out – do you really have faith in a salesperson (or the company they represent) with such a lack of product knowledge as displayed by the person in the first example? Stephen M.R. Covey, in his excellent book, “The Speed of Trust” talks about trust being of two main types; Character and Competence. Both are important. While I might question the character of one who doesn’t know his/her product…I’d definitely judge their competence as being very low. Thank you, Gil, for an enlightening article.

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