Synaptic Systems has had an online presence since 1996. When I first started, I was using a small local web hosting company. Whenever purchasing a product or service, I always try to support local businesses. Their price point was reasonable and the service was good. Over the next eight years, their business grew and a much larger multi-national company based in Eastern Canada purchased them. The rates went up (without notice) and the service went downhill in a hurry. My websites began experiencing more downtime and FTP transfer rates slowed down to a crawl. A call to the support department usually involved an hour on hold before speaking to someone who would have to get back to me later. When they eventually called back, they would usually blame my internet service provider or someone else. Incredibly, they stopped allowing their customers to e-mail for support.
I spend a lot of time on content trying to ensure that it represents value to my readers and customers. All of that goes for naught if my website is down or too slow to load. Therefore, in 2007 I decided to look for another web host. A friend of mine who runs a web design company suggested I call Joanne Spinney at wedohosting.com.
I gave Joanne a call and explained my situation to her. I told her that customer service and my website being highly available were my most important criteria. Having addressed my concerns, she suggested a well-featured web-hosting package that would easily handle my current and future needs. I signed up and within a few days, I had moved my site over to their servers.
The transition was seamless and the folks at WeDoHosting were ready to help at a moments notice. I immediately noticed that FTP transfer rates were much faster and that my site load time had greatly improved.
The customer service I continue to experience is outstanding. They are professional, highly responsive, courteous, and efficient. Their pricing is competitive. The staff is knowledgeable and very well versed on all of their service offerings.
Obviously, this company focuses on excellence and providing great value. If you have read some of my articles like the ones on excellence and product knowledge, then you know how much value I ascribe to these qualities. Joanne, William and the entire team at WeDoHosting score an A+ on both!
If you are shopping for a web-hosting solution that offers a high quality of service, I encourage you to consider wedohosting.com.
You won’t be disappointed!
© Gil Namur, 2009
